- Training Guide
The training guide is used to guide the instructor in providing training to end-users and support personnel. This activity involves the development of a guide that includes lesson objectives, lesson plans, and samples of all training materials.
- Training Materials
Training materials are necessary to support training of the end-users of the application during the implementation stage. This activity involves development of presentation slides, instruction manuals, wall charts, etc. that will be used in the training sessions. It also involves obtaining copies of relevant documents, particularly sections of the user documentation, for distribution to the users during the training sessions.
- User Guide
The user guide is necessary to support end-users of the application during operational use. This activity involves development of operating manuals that will be used in support of daily operations.
- User Quick Reference Guide
The user quick reference guide is a ‘checklist’ format that is used to support end-users of the application during operational use. This activity involves development of reference cards and/or online help screens that will be used in support of daily operations.
- Support Guide
Help desk personnel in supporting end-users use the support guide. This activity involves the development of a list of all available documents and an index to system documentation.
- <VENDOR SOFTWARE> Documentation