San Francisco, California

Managed the Changepoint CRM implementation at CIBER. Changepoint is a secure solution for managing all critical and daily functions in the IT environment--time/expense tracking, Customer Resource Management, project/resource management, billing, sales tracking and analysis. The engagement required conducting and documenting personal interviews with system users at all employee and executive levels to ensure user acceptance and compliance

Managed the design, content, and implementation of a secure Intranet web site to provide inter-company communication and access to corporate resources for CIBER customer, Ice Cream Partners. The Intranet also serves as a web browser interface through Citrix to a Server Based Computing solution to front-end enterprise applications such as MS Office, SAP, and custom applications. Managed Citrix implementation for CIBER customer, San Francisco General Hospital.