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Matthew C. Kuhn |
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(817) 656-2773 |
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SUMMARY:
- Participation in multiple 3PL startups throughout the United States and Mexico
- Experience operating, testing, implementing, and supporting multiple Warehouse Management Systems
- Excellent customer relationship and management skills (Motorola, Nokia, 3M, Goodyear, Xerox, Union Carbide, AJC International, Eastman Kodak, Monsanto, Samsung)
- Extensive experience training users in both English and Spanish
EXPERIENCE:
Exel, Inc. Fort Worth, TX.
Dec 2001 - Present
Materials Operations Manager for Motorola (Fort Worth, TX)
- Materials Manager for 24/7 operation to deliver material to 5 - 12 pack lines with 4 supervisors and 4 shifts (Average 22 people per shift)
- Developed Database to track picker accuracy and provide Pareto charts of progress
- With other managers, analyzed several process gaps and modified processes to improve pick accuracy and departmental accountability in manual (no WMS) environment
- Co-developed training program for department
Receiving Operations Supervisor for Motorola (Fort Worth, TX)
- Supervise a team of 19 people to ensure prompt receipt and put away of all inbound material for 2 divisions of Motorola using 2 different Warehouse Management Systems (MACS and Oracle 11i)
- Review existing process flows to ensure Free Trade Zone (FTZ) compliance
- Develop processes to manage and resolve problem receipts
- Primary contact on the receiving dock for problem resolution
- Promoted to manager based on performance to aid in implementation of Foreign Trade Zone and then move to manage materials department
Operations Project Lead for Motorola system implementation (Tempe AZ, Tucson AZ, and Nogales, Mexico)
- Facilitated communication between Exel and Motorola during transition phase of project in several areas including legal contracts, building construction, and systems integration
- Analyzed Motorola systems (Oracle-based) and targeted trouble areas that would require additional development for transition
- Conducted User Acceptance Testing (UAT) for Exel Warehouse Management System prior to start-up
- Trained Mexico users in Spanish prior to go-live
- Primary contact for supplier integration, with duties including supplier presentations, customer service representative training, system set-up and testing, and problem resolution
Implementation Supervisor for Xerox (Rochester NY & Cerritos CA), Samsung (Mexico City, Mexico) and Nokia (Reynosa, Mexico)
- Supervised operations during implementation of new Warehouse Management System
- Co-coordinated system testing at all phases prior to go-live
- Trained users on new software (In English and in Spanish)
- Primary liaison for both system and operational troubleshooting
Systems Support Supervisor for Nokia (Fort Worth TX)
- On site and on call support of Exel systems at Nokia facility in Fort Worth
- Primary liaison between local and global IT personnel for site-related system issues
- Monitored and troubleshot all systems functions, user activities, and EDI flows between Exel and Nokia systems.
- Co-lead a team project that reduced intersystem discrepancies between Exel and Nokia by 65% in less than one month
Microhard Technologies, Inc. Dallas, TX.
Aug 2001 - Dec 2001
Network Support
- Planned, designed and installed Windows 2000 LAN
- Set up, installed, configured, and troubleshot Windows 2000 Professional and Server
- Hardware and Software troubleshooting
CSX Lines, Inc. (formerly Sea-Land Service, Inc.)
Jan 1996 – Aug 2001
E-Business Analyst
Business owner of all online shipment tracking applications used by CSX Lines’ Customers.
- Gathered business requirements, worked with developers to design web applications and tested web applications prior to release
- Conducted sales calls campaign to promote online applications that resulted in a 25% increase in online business-to-business transactions
- Primary Customer contact for all web applications
Business Analyst
Following Maersk purchase of Sea-Land, invited to join surviving CSX domestic shipping company as Business Analyst.
- Analyzed business processes in Documentation, Inland Operations, Customer Service, and Finance departments and worked with management teams to generate process improvements during the transition from Sea-Land (International) to CSX Lines (Domestic)
Lead Supervisor, Export Documentation, Sea-Land Service, Inc.
- Supervised a team of 19 People to ensure expedient and accurate bill of lading production of 1,200-1,500 bills of lading per week
Outbound Documentation Account Specialist, Sea-Land Service, Inc.
- Account specialist for key global accounts (3M, Goodyear Tire & Rubber, Eastman Kodak, Monsanto, Union Carbide Corporation, and AJC International)
- Recognized for converting "in-trouble" accounts into loyal customers
- Strong experience, job knowledge, and outstanding customer relationships resulted in my appointment to a special committee to reengineer specific outbound documentation functions
- Designated primary trainer for Department
Contract Positions
Interim Personnel, Dallas, Texas
Sep 1995 – Jan 1996
Reviewed international management training manuals and corrected culturally offensive phrases in French training guides for Pritchett and Associates.
Jabert U.S.A. Inc., Carrollton, Texas
Jul 1995 – Sep 1995
Inside Sales Representative
Concentrated telephone sales for computer peripheral equipment and follow-up customer service and technical support for small and mid-sized accounts within Texas, Virginia, and West Virginia.
Carrollton/Farmers Branch School District
Jun 1995 – Oct 1994
Substitute Teacher
Substitute teacher and assistant for all Spanish, French, and German classes at Newman Smith High School. Armed with knowledge of departmental curriculum, taught language classes.
S.A.K. Autoteile, Dreieich, Sprendlingen, Germany.
Summer 1991
Inventory Manager
Processed incoming shipments, inventoried all auto parts in stock, and delivered parts to customers throughout Germany. Summer employment opportunity improved German language skills.
EDUCATION:
- Bachelor of Science Degree, Major in Information Technology: DeVry Institute of Technology, June 2001. GPA: 4.0
- Bachelor of Arts and Sciences Degree, Major in French: The University of North Texas, August 1994
- Certificate of French & Economics of the Paris Chamber of Commerce & Industry, October 1990
- Diploma of French Language and Culture: Institut de Touraine, Tours, France, June 1990
COMPUTER SKILLS:
| Software Systems |
Warehouse Management Systems: Red Prairie, MACS, Oracle 11i, UNISON, HK Systems WMS, RTS OPS (Outbound Processing Suite), Exel WHS (Warehouse Hubbing System) |
| Operating Systems |
Windows (XP, 2000 Professional/Server, NT Workstation/Server/, 9X and DOS 6.22, UNIX |
HONORS & CERTIFICATIONS:
- MCP: Windows 2000 Professional, October 2001
- MCP: Windows 2000 Server, October 2001
- Certificate of Merit, Centro Bilingue Multicultural, Cuernavaca, Mexico, July 1987.
OTHER:
Fluent in French and Spanish, proficient in German, some Portuguese.
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